Usually it's Sharron who is a stickler with Customer Service, but today, it's my turn to rant.
Pinnacle Security - DO NOT USE THEM
We changed from ADT to Pinnacle in June of 2007 after my frugal sensibility saw a lower monthly cost than what I was paying and blinded me to what amounted to nothing more than a fast, hard sales pitch of the company and their services. I can't say we've been happy with the system, but I guess we haven't been unhappy with it either, it's just...there. I'd like to say I'm confident that if some Hannibal Lechter type got the munchies in the middle of the night and decided to break in, some omnipotent voice would come over the security system announcing "Are you alright? Help is on the way" like in the corny commercial, but some part of me is afraid I'd become dinner before the police would actually show up (unless they happen to already be at the neighbors...which is entirely possible since they are there almost daily...but I digress).
My uncertainty was reinforced today when I called Pinnacle to get a replacement sensor that fell off the door and disappeared only to find out that THEY SOLD MY ACCOUNT TO ANOTHER COMPANY!!!! In January of 2008!!!! Without notifying me! I have no idea who this new company is but they now have all my personal information...name, SS#, credit card account, passwords....WTF?
I've written a particularly stern letter of complaint to Pinnacle telling them I want out of my three year contract without penalty because I consider this a severe breach of my privacy. They could've at the very least notified they were going to sell my account -- and subsequent personal information-- to someone else. I'm sure they will argue, stating it's in the contract in tiny, unreadable, complicated legal-eeeze that they have the right to sell an account at anytime and without any prior notice WHICH IS COMPLETE, UNETHICAL BULLSHIT! I intend to copy the BBB on it (and if I have to, the Attorney General). I'll keep you up to date on what I hear. I'm not hopeful....but I'm still extremely pissed off!